Contact Us

This page tells you how to reach the Non Gamstop Bets editorial team, what we can realistically help with, and where to go instead when your question is really for a bookmaker, a bank or a support service. We research non GamStop bookmakers for UK readers — we do not run any of them, so the fastest route to an answer depends on who you actually need.

How to reach the editorial team

The simplest way to contact us is by email: [email protected]. One inbox covers everything — corrections, feedback, partnership questions and general queries — and it is read by the same people who write the reviews.

To get a useful reply first time, include:

• The page you are writing about, or its address on knapdalepeople.com.
• The bookmaker's name, if your message concerns a specific brand.
• What you expected to find and what you found instead.
• A screenshot or a link to the operator's own terms, where you have one.

Please do not send account numbers, passwords, card details, copies of ID documents or anything else you would not want sitting in an email inbox. We never need them, and we will never ask for them.

What we can help with — and what we can't

We cannot intervene with a bookmaker on your behalf, reverse a bet, unlock an account or chase a payout. We have no commercial authority over the brands we cover, and anyone promising otherwise is not us.

How our commercial relationships work

Non Gamstop Bets earns commission when a reader signs up through some of the links on this site. That funds the research; it does not decide the order of the rankings or soften what we write about a brand's weak points. If you believe a review reads like an advert rather than an assessment, say so in an email — that is exactly the kind of message that changes a page. Our editorial approach and who we are is set out separately, and the site terms spell out the commercial arrangements in full.

Reporting an error in a bookmaker review

Bonus terms at non GamStop bookies change more often than at UK-licensed sites, and a welcome offer can be rewritten without notice. Corrections from readers are one of the main reasons our pages stay accurate, so they get priority in the inbox.

1. Note which brand and which claim is wrong — the bonus size, the deposit needed, the wagering, the markets, the payment methods.
2. Copy the operator's current wording from their terms page, if you can see it.
3. Email it to us with the date you saw it.
4. We re-check the operator's published terms and amend, add a caveat, or explain why the page already says what it says.

We verify against the operator's own published information. We do not test accounts, place bets or make deposits, and we never present an editorial rating as a customer-review score.

Three brands readers ask about most

A large share of our inbox is about the same handful of names near the top of our rankings, so here is the short version before you write in. Every welcome offer below is the operator's own published figure at our last check, and each carries wagering and qualifying conditions set by the bookmaker — read those terms on their site before you deposit.

Tenobet — the most-queried name on the list

Tenobet sits at the top of our table with an editorial rating of 10.0, largely because its sports package is the widest-reaching of the group: a 300% match up to €3,000. That size is also the source of most questions we get, because a headline of that scale carries correspondingly heavy turnover requirements, and the maximum is only reachable by a deposit most casual punters will never make. The offer is quoted in euros, not GBP, so a British reader is exposed to conversion at deposit and at withdrawal. Worth checking the currency options in the signup flow before committing.

Smash — big ceiling, narrow relevance

Smash rates 9.9 on our scale and advertises 250% up to €5,000, the largest ceiling of any brand we list. It earns its place for punters who stake seriously and want headroom rather than a token bonus. The limitation is the same one that gets it noticed: a percentage match that large is structured around substantial deposits, and the advertised maximum is not a realistic target for a £20 stake. Euro-denominated again, so factor in exchange costs.

Betninja — sports and casino in one welcome

Betninja also rates 9.9 and takes a different shape: €1,000 plus 100 free spins, which suits readers who move between the sportsbook and the slots rather than betting exclusively on football or racing. The split is its weakness too — if you only bet on sport, part of the value sits in a product you will not use, and free spins typically carry their own separate wagering terms. If you want the casino side specifically, our non GamStop casino comparison covers it properly.

The rest of the shortlist at a glance

Ratings are our own editorial judgement, not aggregated customer scores. All offers are subject to the operator's terms, minimum deposits, wagering and time limits.

Money questions we get asked before signing up

Reading our pages costs nothing; the cost sits entirely in what you deposit and stake with a bookmaker. Deposit minimums vary by brand — Gamble Gorilla, for example, publishes a £20 deposit as the trigger for its 100% match, while others set their own floor. Before you fund an account, check three things on the operator's banking page: the accepted deposit and withdrawal methods, any fee applied at either end, and the stated processing window for payouts. Cards, e-wallets, bank transfer and cryptocurrency all appear across sites of this type, but availability differs brand by brand and we will not guess on any operator's behalf. Euro and dollar accounts add a conversion spread that a GBP account avoids, so where a site offers pounds, it is usually the cheaper option for a UK punter.

What these bookmakers offer beyond the sportsbook

Most of the brands here run more than a sportsbook. Football and horse racing carry the deepest markets, with tennis, boxing, darts, cricket, snooker and a spread of international leagues alongside them, plus in-play pricing and acca tools such as WinnerIsland's Multiboost. Beside that sit casino sections — slots, table games and live-dealer rooms — which is why an offer like Betninja's bundles free spins with a sports credit. CoinPoker's name points to the other adjacent line: poker, run as its own product with its own structure and bonus terms rather than as part of the sportsbook. If a bonus can be used across products, the terms will say so; if it cannot, they will say that too, and the distinction matters more than the headline percentage.

Eligibility, age and where support belongs

Everything on this site is for adults aged 18 or over. Sites without a UK Gambling Commission licence are not covered by GamStop, so a self-exclusion registered there will not block registration — which also means the safeguards you may have relied on, including UKGC deposit and advertising rules and the Independent Betting Adjudication Service route for disputes, are replaced by whatever the operator's own licensing jurisdiction and terms provide. Check which regulator a site names, read its complaints procedure, and use the deposit limits, time-outs and self-exclusion tools built into the account itself. If your reason for contacting us is closer to the gambling than the reviews, our responsible gambling page lists the organisations that help, and those conversations are free and confidential.

Response times and what happens next

We read everything that arrives at [email protected] and aim to reply within a couple of working days, though corrections tend to be actioned faster than general feedback because they affect what other readers see. Messages asking us to recover funds or reopen an account will get a reply, but it will point you back to the operator — that is the honest answer rather than a useful one, and we would rather say so than leave you waiting.

If you are not sure whether your question is one for us, send it anyway with a line of context. Worst case, we tell you who to ask instead.